Privacy Policy
Last Updated: December 2024
HajjUmrah.org.uk is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal information to provide you with a seamless booking experience and comply with legal and regulatory requirements. The types of data we may collect include:
• Personal Identifiable Information: Name, address, email address, phone number, date of birth, and passport details.
• Payment Information: Bank account details, debit/credit card information (processed securely by our payment gateway).
• Travel Details: Travel preferences, flight details, accommodation choices, and special requirements (e.g., dietary, medical, or mobility needs).
• Website Usage Data: Information on how you use our website (via cookies and analytics tools).
2. How We Use Your Information
We use your personal data for the following purposes:
• To process bookings and manage your travel arrangements (e.g., Hajj and Umrah packages).
• To communicate with you about your bookings and provide customer service.
• To comply with legal and regulatory requirements, including visa applications.
• To enhance your experience on our website through analytics and tailored services.
• To send marketing communications (only if you have opted in).
3. Sharing Your Information
We only share your personal information when necessary, and only with:
• Travel Partners and Suppliers: Airlines, hotels, transport providers, and local agents for the purpose of fulfilling your travel arrangements.
• Government Authorities: For visa applications, immigration, and customs processes.
• Payment Processors: To securely process payments.
• Third-Party Service Providers: For IT, marketing, and analytics support, under strict confidentiality agreements.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Cookies
Our website uses cookies to enhance your browsing experience, including:
• Essential Cookies: For site functionality.
• Performance Cookies: To analyze website usage.
• Targeting Cookies: For personalized ads and content (only if consent is given).
You can manage your cookie preferences through your browser settings.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Data Security
We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including:
• Encryption of sensitive information during transmission.
• Secure storage systems and restricted access.
• Regular staff training on data protection.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your data under certain conditions.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Obtain a copy of your data in a portable format.
• Right to Object: Opt out of data processing for direct marketing purposes.
To exercise these rights, contact us at info@hisareurope.uk
8. International Data Transfers
For visa applications and travel arrangements, your personal data may be transferred outside the UK or EEA to countries with different data protection standards. We ensure such transfers are compliant with GDPR, using safeguards like Standard Contractual Clauses (SCCs).
9. Marketing Communications
You will only receive marketing communications if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the revised date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Hisar Tour UK
212-216 Kingsland Road
London E2 8AX
Email: info@hisareurope.uk